Sunshine Mattress Co. makes every effort in providing the best Organic Mattress using only the finest materials available. If, however, you discover a defect in your new product, simply contact us by phone or email and we will gladly have it resolved. If a defect is discovered during the period of your warranty, Sunshine Mattress will repair or replace (at our option) the defective item within a reasonable time frame. Sunshine Mattress Co. reserves the right to refuse service and invalidate this warranty when, upon inspection, the sleep set is found to be in an unsanitary condition, or when the product failure is due to cause other then defective workmanship or materials. Sunshine Mattress Co. does not cover any transportation costs. Warranty is awarded to the original purchaser of the product (not transferable); proof of purchase and photos may be required to open a warranty claim.
20 YEAR LIMITED WARRANTY
First 10 years non-prorated. Second 10 years prorated.
Mattresses (Adult 20 Year / Baby & Junior 10 Year):
- Stitches pulled out of quilting
- Body indentations in latex of 1.5" or greater
-
Sagging: Your mattress must be supported by
a matching foundation, or equivalent, and an
appropriate frame. If unsure, contact us for more details.
Foundations (20 Year):
- Splits in the wood frame
- Loose or broken slats
Accessories (3 Year):
- Defective stitching
Issues not covered:
- Any product with stains, soiling, or burns, odours, pilling of fabric from washing
- Pillows, duvets or mattress covers that have been washed
- Natural odors/smells from fabrics or raw materials
- Shrinking of materials
- Mold or mildew caused from improper use/care
- Damage caused by moving/abuse
- Comfort preferences
- Sheet fit
- Structural damage due to improper bed frame
- Other possibilities not mentioned in this warranty
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