Sunshine Mattress Co. makes every effort in providing the best Organic Mattress using only the finest materials available. If, however, you discover a defect in your new product, simply contact us by phone or email and we will gladly have it resolved. If a defect is discovered during the period of your warranty, Sunshine Mattress will repair or replace (at our option) the defective item within a reasonable time frame. Sunshine Mattress Co. reserves the right to refuse service and invalidate this warranty when, upon inspection, the sleep set is found to be in an unsanitary condition, or when the product failure is due to cause other then defective workmanship or materials. Sunshine Mattress Co. does not cover any transportation costs. Warranty is awarded to the original purchaser of the product (not transferable); proof of purchase and photos may be required to open a warranty claim.